What if I can't find my tickets in the app, if I did not receive an email with my ticket or need a refund?

Bandsintown is a concert discovery app that helps users find tickets, but we are not a ticketing company and as such, we do not collect your money and we do not deliver tickets ourselves. The tickets you buy on Bandsintown might be part of our in-app purchase flow, but are always hosted on the seller's official site where we redirect you. In either case, all support, refund requests, and other information should be taken up directly with the seller because they were the ones who charged your card. You can see what ticketing company we have on file by searching for the event on our website, clicking on Tickets, and seeing what website comes up.

Here is a list of the main ticket providers and their contact information :

Ticketmaster

https://help.ticketmaster.com/s/article/How-do-I-contact-Customer-Service

Email: customer_support@ticketmaster.com

If you need to talk to a live person in Ticketmaster customer service you need to dial 1-800-653-8000. To speak with a live agent, you need to say “no” and “something else” and stay on the line (typical waiting time is about 1-5 minutes).

Ticket Web

https://info.ticketweb.com/contact/

Email: info@ticketweb.com

Eventbrite

https://www.eventbrite.ca/attendee-refund-request/

AXS

https://support.axs.com/hc/en-us/articles/360033079634-How-do-I-contact-Fan-Support

See Tickets

https://support.seetickets.us/hc/en-us

Phone: 1-855-235-2867 / 8am - 5pm PT, Mon - Fri

Etix

Phone: 1-800-514-3849